Your satisfaction is our priority!
Returns (India)
Please note, we treat all our products as 'made-to-order' or custom made. Hence, the products are not eligible for returns / cancellations once collected. Only an exchange for the correct size in the same design can be requested for. In case of sizing exchange, the customer needs to inform us of such a request within 7 calendar days of receiving the pair. We are happy to give you a trial fit at our Saltlake, Kolkata store for our orders.
Remake of products are at the sole discretion of the customer services support and will be provided in exceptional circumstances only. Please note that we source our materials in small batches and materials are subject to availability. During the remake process, we will notify you if the same material is unavailable.
Return pick up might not be available for all locations. In such cases we request the customer to send the product back to us. The cost of returns shall be borne by us (for within India shipping) up to Rs. 250. The return courier should reach us in 7 working days of shipping from your side. The correct size will be sent within 7-10 working days of receiving the original pair and will be shipped to the original location of delivery.
REFUNDS (India)
Products once sold / ordered cannot be refunded. Only replacement of product as per procedure mentioned above is allowed.
Items on sale/discount cannot be returned, exchanged, replaced or refunded.
Claims for missing/damaged footwear will not be accepted without an unboxing video.
Orders once placed can be cancelled only within 24hours of placing the order. Please reach out to us via WhatsApp or email to cancel your order within the time frame.
INTERNATIONAL ORDERS
No returns, replacements or exchange can be done for outside India orders. The customer services team will confirm order acceptance within 2 business days of ordering. Thereafter, we will endeavor to provide images / videos of products during production or before shipping to help confirm product with respect to order. Upon dispatch by us, Around Always shall be absolved of any liability whatsoever for any damages or loss of product in transit or otherwise and the order will be treated as successfully fulfilled.