Refund policy

If your product isnā€™t right, despite our checks, weā€™re here to help!

INDIA: ELIGIBILITY FOR RETURNS OR EXCHANGES

Only products delivered defective / damaged (to be verified using an unpacking video)Ā are eligible for returns with amount given as store-credit (net of discount).

Exchange requests are possible for sizing. This facility is available one-time only per order.

The return / exchange request should be initiatedĀ within 7 calendar days of delivery and the itemĀ must beĀ unused and returned with the original packaging and invoice.

For COD orders, if a product is RTO, amount paid at the time of booking will be considered forfeited.

INTERNATIONAL: ELIGIBILITY FOR RETURNS OR EXCHANGES

At this time, we are unable to offer returns or exchanges for international orders due to customs and logistical constraints. Consult our detailed size chart orĀ WhatsApp us for guidance before the purchase.Ā 
Ā 

    We do not entertain refund and cancellation requests

    All products from our ACCESSORIES Collections and ITEMS BOUGHT ON SALE / WITH OFFERS are not eligible for returns / exchangeĀ 

    HOW TO INITIATE A RETURN OR EXCHANGE

    To request a return or exchange:
    1. Email us at care@aroundalways.com or WhatsApp us on +91-7980385823Ā 
    2. Include your order number, reason for return/exchange, and clear photos / videos of the item, if relevant.
    Note: Reverse pickups are available in select serviceable areas. In other cases, customers may be required to self-ship their return to our studio (address here). The cost of returns shall be borne by us (in India) up to Rs. 100 per footwear. The return courier should reach us in 7 working days of shipping from your side. Upon receipt of the pair(s) and them qualifying for exchange, the requested new size will be sent within the next 7-10 working days. We will ship it to the original location of delivery.

    ORDER CANCELLATIONS

    • Orders can be cancelled within 12 hours of placing them, provided the item has not yet been shipped.
    • Any items ordered with add-on customisations (such as custom base colour) cannot be cancelled.
    • Refunds are processed to the original payment method.

    FAQs

    Q: My bridal shoes donā€™t fit. Can I exchange them?
    A: If your order meets our eligibility criteria and youā€™re within India, yes! We'll arrange for an exchange or offer store credit if the preferred size is unavailable.

    Q: Can I return customized footwear?
    A: Unfortunately, since customized pairs are made uniquely for you, we are unable to accept returns or exchanges on such orders.

    Q: How will I receive my refund?
    A: Refunds are issued in the form of store credit, valid for 6 months and redeemable on any future order at www.aroundalways.com.Ā 

    Q: I placed an international order. What if it doesnā€™t fit?
    A: We currently do not offer returns or exchanges on international orders. To avoid sizing issues, please consult our fit guide or contact us before placing your order.

    Q: Do you charge for return pickups?
    A: In select cities, we offer complimentary reverse pickups. If your area isnā€™t serviceable, we may request you to self-ship the item to our studio. Reverse shipping charges are covered until Rs. 100 per footwear.

    Still unsure?

    Our customer experience team is just a message away. Whether itā€™s sizing doubts or styling questions - weā€™re happy to walk you through your Around Always journey.
    šŸ“§ care@aroundalways.com
    šŸ“±Ā WhatsApp: +91-7980385823
    šŸ• Monday to Saturday | 11 AM to 6 PM IST