Shipping, Returns & Refunds - Terms of Service

SHIPPING

We Ship Globally!
Go ahead and place your order or book an appointment with us for a Studio visit at Kolkata, India. We do our best to deliver your products at the earliest. Each pair of shoes and accessories are handcrafted using age-old techniques handed down through generations of craftsmen.

For Shoes:

  • We take approximately 15-20 business days to get your shoes ready for shipment from the day the order is placed.
  • Select products might be marked as 'Shipping Fast' and can be shipped within 7 business days.
  • For orders with customizations, please check with customer support at Contact Us or WhatsApp us using the button below before placing the order. 

For Accessories:

  • We take approximately 7-10 business days to get your order ready for shipment from the day the order is placed. We will inform any excessive timelines for delivery in case of exceptions.

We will share the tracking details against the order once they are successfully shipped.

  • For domestic orders, please allow up to 7 business days for your product to reach you from when you receive the tracking information.
  • For international orders, please allow up to 10 business days for your shoes to arrive from when you receive the tracking information.

In case of unforeseen circumstances or holidays, our customer care team will inform you as soon as possible about the expected delays. 

Shipping charges for India – FREE

Shipping charges for outside India - Please check for product pricing and shipping charges before placing order. As such, shipping is included for most of our heavy occasion footwear.

Note: Any Import duties applicable will be borne by the customer and Around Always will not be responsible for it.

RETURNS

Your satisfaction is our priority!

Returns (India)
Please note, we treat all our products as 'made-to-order' or custom made. Hence, the products are not eligible for returns / cancellations once collected. Only an exchange for the correct size in the same design can be requested for. In case of sizing exchange, the customer needs to inform us of such a request within 7 calendar days of receiving the pair. We are happy to give you a trial fit at our Saltlake, Kolkata store for our orders.

Remake of products are at the sole discretion of the customer services support and will be provided in exceptional circumstances only. Please note that we source our materials in small batches and materials are subject to availability. During the remake process, we will notify you if the same material is unavailable.

Return pick up might not be available for all locations. In such cases we request the customer to send the product back to us. The cost of returns shall be borne by us (for within India shipping) up to Rs. 250. The return courier should reach us in 7 working days of shipping from your side. The correct size will be sent within 7-10 working days of receiving the original pair and will be shipped to the original location of delivery.

REFUNDS (India)

Products once sold / ordered cannot be refunded. Only replacement of product as per procedure mentioned above is allowed.

Items on sale/discount cannot be returned, exchanged, replaced or refunded.

Orders once placed can be cancelled only within 24hours of placing the order. Please reach out to us via WhatsApp or email to cancel your order within the time frame.

INTERNATIONAL ORDERS

No returns, replacements or exchange can be done for outside India orders. The customer services team will confirm order acceptance within 2 business days of ordering. Thereafter, we will endeavor to provide images / videos of products during production or before shipping to help confirm product with respect to order. Upon dispatch by us, Around Always shall be absolved of any liability whatsoever for any damages or loss of product in transit or otherwise and the order will be treated as successfully fulfilled.